Custodial Areas and Work Assignment
When NCM services a facility, each work area will be assigned a supervisor who will be ultimately responsible and accountable for ensuring all Janitorial services and related support tasks are accomplished, on time and to the standards expected.

Each custodial area will be assigned to a specific cleaner(porter/matron) for the accomplishment of all daily/non-periodic or periodic housekeeping cleaning. A custodial area is defined as the maximum amount of space a single custodian can effectively and efficiently clean during one work shift. The assignment of work will take place when we have had a chance to review the facility in detail and discuss our proposed approach with the client.

Managing the Assigned Work
New Concept's on-site custodial supervisors are responsible for monitoring the cleaning of a group of offices and other areas to be cleaned. These supervisors will be provided with a three-ring notebook with enough dividers to provide a section for each "custodial area" under his or her direction. Each section contains a breakdown of the rooms or facilities in that particular custodian's area based on either the daily and non-periodic tasks, or other appropriate forms, for periodic cleaning tasks. In addition, the appropriate inspection sheet will be contained therein to record that an assignment has taken place acceptably or not. There is also space to record notes or any other useful data.

Each supervisor begins each shift with a quick briefing to every custodian under his or her direction. During this briefing the supervisor will inform the custodians of the periodic cleaning assignments to be performed that day. Each day thereafter the supervisor begins the shift by evaluating the periodic cleaning sevices performed the previous day. If the assignment was completed satisfactorily he will note the date it was accomplished and then makes the next assignments. Each supervisor is responsible for updating the Master Schedules in the Project Manager's Office. A quick glance at either the supervisor's notebook or the Master Schedule will tell you several things immediately:

• The latest date any room or facility was thoroughly cleaned
• The time elapsed between office cleaning
  
• Whether the supervisor is accomplishing cleaning in a timely and consistent manner throughout the area.